Nerd Wallet for credit unions: How Nickels changed the credit card game

About the project

Nickels had a vision: to help credit unions deliver on their mission through one of the most overlooked, underutilized products—credit cards.

Yes, big banks dominate the market but in reality, so-called “rewards” are much more effective as a marketing tool than a true consumer benefit. With much more favorable rates, credit unions could save millions of members millions of dollars, creating stickier relationships in the process.

As with any innovative fintech, however, Nickels needed to earn the brand credibility to open doors. They partnered with Mission Brands Consulting (MBC) to refine their market positioning, establish institutional and executive positioning, and drive strategic brand and product awareness among credit union leaders.

Background

The challenge

Nickels’ flagship product, CardFit, was designed to be the NerdWallet for credit unions, using behavioral science to help consumers compare credit card options—exclusively from credit unions. However, to build traction, Nickels needed to:

  • Build awareness and trust within the credit union system.
  • Clearly communicate the dual value proposition of the platform.

Our approach

Discovery and research
  • Conducted a comprehensive audit of Nickels' content and brand positioning.
  • Performed a competitive landscape analysis and industry discovery research.
  • Segmented Google Analytics and LinkedIn data by ICP (Ideal Customer Profile) to identify engagement gaps.
Solution design
  • Developed messaging pillars and a strategic framework highlighting how Nickels helps credit unions grow while fostering member financial wellness.
  • Built an executive thought leadership platform for CEO, Joseph Garcia, aligning content with industry trends to showcase credibility.
  • Crafted a multi-channel distribution plan spanning LinkedIn, trade publications, and direct outreach.
Execution
  • Created SEO-optimized content for Nickels' digital channels.
  • Optimized the organization's social channels.
  • Developed a speaking strategy to increase exposure.
  • Executed proactive PR and media outreach, securing placements and drafting rapid-response commentary during industry events.
  • Conducted targeted outreach to credit unions with tailored, mission-aligned messaging.
Partnering with MBC has been instrumental in refining our market positioning and expanding our reach within the credit union industry. Their strategic expertise helped us articulate CardFit's value in a way that truly resonates.
Joseph Gracia
CEO

Outcomes and impact

Traction
  • Double-digit traction in the first two-quarters of the program.
  • Selected to participate in The Lab at Filene.
Exposure
  • Drove new LinkedIn followers through consistent thought leadership and campaign activity.

  • Achieved +2,441% impressions & +1,136% member reach, validating Nickels' market positioning.*

  • Engaged a target audience of credit union leaders—Founders, CEOs, Presidents & Board Members.

*Source: LinkedIn analytics from Nickels', based on LinkedIn analytics growth over the 6-month campaign period. 

Visibility that drives impact

A strategic LinkedIn presence, thought leadership content, and the VentureTech Launch(pod) spotlight Nickels' innovative approach to reshaping credit union marketing and driving industry engagement.

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Key learnings

Thought leadership isn't optional

Consistently sharing valuable insights builds long-term credibility and accelerates trust, especially in conservative industries like credit unions.

Align the message for resonance

Bridging institutional priorities with member needs ensures credit unions see a strategic fit, while members connect with the personal value.

Multi-channel strategies are essential

Combining LinkedIn content, speaking engagements, tailored outreach, and PR was critical to breaking through a relationship-driven market.

Looking to build your brand?

© 2025 Mission Brands Consulting

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Suite 6500
Madison, WI 53717

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